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Locating and Purchasing Products
How do I find products on this site?
By using the browse
by subject and search
features built in to this site, you'll find
that "just-right" product.
The browse by subject
method consists of subject areas organized
by broad categories. A quick glance at this
page will expose you to every topic covered
by Community Health Media's products. Clicking on one
of these subject areas will lead to a list
of products, organized by grade level (youngest
to oldest) for that subject. If can't find
exactly what you're looking for, try searching.
The search method
allows you to enter a keyword or phrase
that identifies the product you're seeking.
You can either search for products by keyword,
or if you know the exact product name, by
title. A handy feature of the search method
is the ability to restrict the search to
a particular grade level. If can't find
exactly what you're looking for, try browsing.
Whether you browse or search, when you find
a product that interests you, simply click
on the "MORE INFO" link to see
the product in greater detail. At any time,
you may click the "ADD TO CART"
button to purchase (more info below).
How do I purchase products using the Shopping
Cart?
When you have selected the products you would
like to purchase, simply click on the "ADD
TO CART" button to place them in your
shopping cart. The shopping cart remembers
what you have selected so feel free to continue
exploring the site. Click on the "VIEW
CART" link to return to the page that
lists the items previously selected.
To check out, you must do so through the
"VIEW CART" page. At the bottom,
click on the "CHECK OUT" link.
Log In or if you are a new customer, register
your information. This step is necessary to
ensure the proper processing and shipment
of your order.
Confirm the correct shipping information for
your order. If your "ship to" and
"bill to" addresses are the same,
be sure to check the box on this page, and
then click the "Save Info" button.
The next screen confirms your order and totals
shipping charges and tax. Click "Pay
for the Order" to enter payment information.
On this page, enter and confirm that the Billing
information is correct and select your chosen
method of payment. You may pay for your order
using a credit card or purchase order (schools
and institutions only).
After completing the information on this page,
click "Submit Order" to complete
the purchase.
Your order will be shipped to the address
submitted as soon as possible. Videotapes
usually ship within one to two days. Large
printing orders or orders requiring customization
may take longer.
An email receipt will be sent to you with
order details and tracking information. When
your order is shipped, an email notification
will be sent. You may check the status of
your order here.
What methods of payment are accepted?
You may submit payment for you order via
credit card or purchase order. Accepted credit
cards include Visa, MasterCard, American Express.
Purchase Orders are accepted from qualifying
institutions, including school districts,
schools, fire and law enforcement departments
and government organizations.
How do I check the status of an order?
Visit our online order
status and tracking service.
If you ever have any problems with this site
or one of Community Health Media's products, please feel
free to contact a Customer Service Representative
at 866-375-5953.
All packages are shipped via United
Parcel Service (UPS).
Technical Support Contact Information
Technical Support is available for this site
and Community Health Media software products during normal
business hours.
Telephone Technical Support 866-375-5953.
Email Technical Support techhelp@
Internet Explorer 5.0 (or higher)
Netscape Navigator 4.7 (or higher)
QuickTime plugin for viewing Community Health Media's
streaming video previews.
AOL USERS: If you are using AOL, you
must have version 4.0 or greater with Internet
Explorer or Netscape Navigator 4.0 or later.
Some Internet technology features, such
as HTML enabled Email may not work properly
with AOL software
Monitor Resolution Suggestions:
Having trouble seeing the entire page on
your screen? is best viewed
at monitor resolutions of 800 X 600 and
above. If you are having difficulty seeing
all of the page or you are getting horizontal
scrolling, try adjusting your monitor to
a higher resolution.
On Windows-based machines, find the Monitor
Settings at Start : Control Panels : Monitor
: Settings.
On Macintosh machines, find the settings
in Control Panels/Monitors and Sound.
If you need additional assistance in doing
this, please refer to the owner's manual
that came with your computer.
On-line Video Preview Information and
Assistance
Finding Streaming Video Online Previews
Online previews of Community Health Media videotapes
are found in the Community Health Media online
preview section. After searching or
browsing to a product, click on the video
preview button to see an online version
of the videotape. The Community Health Media Preview
Player also has a link to videotape available
for online preview.
QuickTime Plugin and Version Checker
Don't know if you have the right version
(or even if you have QuickTime installed
at all)? Use this handy QuickTime
Tech Test Site to find out.
Download & Installation Instructions
If you are unable to see any video previews,
you might not have the QuickTime software
plugin installed for your browser. Additionally,
if you are trying to watch Community Health Media streaming
video previews while at work, your computer's
connection to the Internet may be through
a "firewall", a network security
feature that may prevent you from watching
streaming video shows with the company's
network.
Why does the video occasionally stop?
There are several reasons why this may occur.
The most important factor in insuring a high
quality video playback is the speed of the
computer and the connection to the Internet.
If the show stops or pauses, it is most likely
due to high traffic or net congestion on the
Internet, or due to a slower modem connection.
CD-ROM Information and Assistance
Video and audio clips don't play on the
CD-ROM
This is usually the result of improperly
installed or incorrect versions of the software
QuickTime. QuickTime is a standard in digital
video for computers, both Macintosh and PC.
In order for the video and audio files to
play correctly, be sure to have installed
the latest version of Apple's QuickTime (at
least version 4.0). If your CD-ROM title requires
QuickTime, an installer has been included
on the disk in the "Installers"
folder. Simply run the installation program
and follow the directions. You may also get
the latest version of QuickTime from the Apple
web site at www.apple.com/quicktime. The basic
version of QuickTime is free. You will not
need to purchase QuickTime for the CD-ROM
to work properly.
Video and audio clips play poorly
Video, audio and animations make Community Health Media
CD-ROMs engaging and effective teaching tools,
however you must have the proper system resources
available on the computer you are attempting
to run the software from. Each CD-ROM title
has a list of minimum requirements. Ensure
each computer running the program meets minimum
requirements.
Errors on start up - Macintosh
If your are experiencing problems starting
this program on a Macintosh system, it may
be necessary to turn your virtual memory on
or off. You may also be experiencing conflict
problems with extensions. It may be necessary
to restart your computer with extensions turned
off.
Errors on start up - Windows
If your are experiencing problems starting
this program on window's system, be sure that
the computer meets the minimum requirements
to run the software. Many software programs
change the monitor resolution of computer
systems when launching. The process of switching
the monitor resolution can sometimes result
in start up problems. As a work around, change
your monitor settings (Start : Control Panel
: Monitors : Settings) to reflect a 640 x
480 screen resolution, then re-launch the
software.
Registration Problems
All CD-ROMs may be run three (3) times for
evaluation purposes per computer. If
you need to run the program again, you can
get another 3 program launches by placing
the CD-ROM in another computer.
|
|
Locating
and Purchasing Products
How do I find products on this site?
By
using the browse by subject
and search features built
in to this site, you'll find that "just-right"
product.
The browse by subject method
consists of subject areas organized by broad categories.
A quick glance at this page will expose you to every
topic covered by Community Health Media's products. Clicking
on one of these subject areas will lead to a list
of products, organized by grade level (youngest
to oldest) for that subject. If can't find exactly
what you're looking for, try searching.
The search method allows
you to enter a keyword or phrase that identifies
the product you're seeking. You can either search
for products by keyword, or if you know the exact
product name, by title. A handy feature of the search
method is the ability to restrict the search to
a particular grade level. If can't find exactly
what you're looking for, try browsing.
Whether you browse or search, when you find a product
that interests you, simply click on the "MORE
INFO" link to see the product in greater detail.
At any time, you may click the "ADD TO CART"
button to purchase (more info below).
How
do I purchase products using the Shopping Cart?
When
you have selected the products you would like to
purchase, simply click on the "ADD TO CART"
button to place them in your shopping cart. The
shopping cart remembers what you have selected so
feel free to continue exploring the site. Click
on the "VIEW CART" link to return to the
page that lists the items previously selected.
To
check out, you must do so through the "VIEW
CART" page. At the bottom, click on the "CHECK
OUT" link.
Log In or if you are a new customer, register your
information. This step is necessary to ensure the
proper processing and shipment of your order.
Confirm the correct shipping information for your
order. If your "ship to" and "bill
to" addresses are the same, be sure to check
the box on this page, and then click the "Save
Info" button.
The next screen confirms your order and totals shipping
charges and tax. Click "Pay for the Order"
to enter payment information.
On this page, enter and confirm that the Billing
information is correct and select your chosen method
of payment. You may pay for your order using a credit
card or purchase order (schools and institutions
only).
After completing the information on this page, click
"Submit Order" to complete the purchase.
Your order will be shipped to the address submitted
as soon as possible. Videotapes usually ship within
one to two days. Large printing orders or orders
requiring customization may take longer.
An
email receipt will be sent to you with order details
and tracking information. When your order is shipped,
an email notification will be sent. You may check
the status of your order here.
What
methods of payment are accepted?
You
may submit payment for you order via credit card
or purchase order. Accepted credit cards include
Visa, MasterCard, American Express. Purchase Orders
are accepted from qualifying institutions, including
school districts, schools, fire and law enforcement
departments and government organizations.
How
do I check the status of an order?
Visit
our online order status and
tracking service.
If you ever have any problems with this site or
one of Community Health Media's products, please feel free to
contact a Customer Service Representative at 866-375-5953.
All
packages are shipped via United
Parcel Service (UPS).
Technical
Support Contact Information
Technical
Support is available for this site and Community Health Media
software products during normal business hours.
Telephone Technical Support 866-375-5953
Email Technical Support techhelp@
Internet
Explorer 5.0 (or higher)
Netscape Navigator 4.7 (or higher)
QuickTime plugin for viewing Community Health Media's streaming
video previews.
AOL USERS: If you are using AOL, you must
have version 4.0 or greater with Internet Explorer
or Netscape Navigator 4.0 or later. Some Internet
technology features, such as HTML enabled Email
may not work properly with AOL software
Monitor
Resolution Suggestions:
Having
trouble seeing the entire page on your screen?
is best viewed at monitor resolutions
of 800 X 600 and above. If you are having difficulty
seeing all of the page or you are getting horizontal
scrolling, try adjusting your monitor to a higher
resolution.
On Windows-based machines, find the Monitor Settings
at Start : Control Panels : Monitor : Settings.
On Macintosh machines, find the settings in Control
Panels/Monitors and Sound.
If
you need additional assistance in doing this,
please refer to the owner's manual that came with
your computer.
On-line
Video Preview Information and Assistance
Finding
Streaming Video Online Previews
Online
previews of Community Health Media videotapes are found in
the Community Health Media online preview
section. After searching or browsing to a
product, click on the video preview button to
see an online version of the videotape. The Community Health Media
Preview Player also has a link to videotape available
for online preview.
QuickTime
Plugin and Version Checker
Don't
know if you have the right version (or even if you
have QuickTime installed at all)? Use this handy
QuickTime
Tech Test Site to find out.
Download
& Installation Instructions
Can't
see video?
If you are unable to see any video previews, you
might not have the QuickTime software plugin installed
for your browser. Additionally,
if you are trying to watch Community Health Media streaming video
previews while at work, your computer's connection
to the Internet may be through a "firewall",
a network security feature that may prevent you
from watching streaming video shows with the company's
network.
Why
does the video occasionally stop?
There
are several reasons why this may occur. The most
important factor in insuring a high quality video
playback is the speed of the computer and the connection
to the Internet. If the show stops or pauses, it
is most likely due to high traffic or net congestion
on the Internet, or due to a slower modem connection.
CD-ROM
Information and Assistance
Video
and audio clips don't play on the CD-ROM
This
is usually the result of improperly installed or
incorrect versions of the software QuickTime. QuickTime
is a standard in digital video for computers, both
Macintosh and PC. In order for the video and audio
files to play correctly, be sure to have installed
the latest version of Apple's QuickTime (at least
version 4.0). If your CD-ROM title requires QuickTime,
an installer has been included on the disk in the
"Installers" folder. Simply run the installation
program and follow the directions. You may also
get the latest version of QuickTime from the Apple
web site at www.apple.com/quicktime. The basic version
of QuickTime is free. You will not need to purchase
QuickTime for the CD-ROM to work properly.
Video
and audio clips play poorly
Video,
audio and animations make Community Health Media CD-ROMs engaging
and effective teaching tools, however you must have
the proper system resources available on the computer
you are attempting to run the software from. Each
CD-ROM title has a list of minimum requirements.
Ensure each computer running the program meets minimum
requirements.
Errors
on start up - Macintosh
If
your are experiencing problems starting this program
on a Macintosh system, it may be necessary to turn
your virtual memory on or off. You may also be experiencing
conflict problems with extensions. It may be necessary
to restart your computer with extensions turned
off.
Errors
on start up - Windows
If
your are experiencing problems starting this program
on window's system, be sure that the computer meets
the minimum requirements to run the software. Many
software programs change the monitor resolution
of computer systems when launching. The process
of switching the monitor resolution can sometimes
result in start up problems. As a work around, change
your monitor settings (Start : Control Panel : Monitors
: Settings) to reflect a 640 x 480 screen resolution,
then re-launch the software.
Registration
Problems
All
CD-ROMs may be run three (3) times for evaluation
purposes per computer. If you need to run
the program again, you can get another 3 program
launches by placing the CD-ROM in another computer.
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